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Terms

Terms for courses

Check us out with beauty Guild
Part of your booking confirmation is to read all of these terms and conditions
and send an email to           linda@xpti.co.uk

saying that you agree to all terms and conditions
This is where you are coming to, there is a sign at the entrance which says “MARDON HOUSE”

Address :   Mardon House  Holymoor Road  Holymoorside Chesterfield S42 7DS

Directions
From North/South
From junction 29 of M1 follow the A617 (to Chesterfield)
At 1st roundabout take 3rd exit (to town centre)
At next roundabout take 1st exit (A619 – towards Chatsworth)
At traffic lights go straight on. At traffic light controlled roundabout 2nd exit (A619)
Follow road to next roundabout (Morrison’s)
select right lane and take 2nd exit, straight on (A619)
Follow road for approx 2 miles
Turn left at sign for Holymoorside onto Holymoor Road
Mardon House is on the left 200 yards just after bus stop.

From East
Follow the A617 to Chesterfield, then route for North/South.

From West
Head towards Chesterfield on the A619. Pass Highwayman Pub on right.
Continue to follow road for approx 2 miles and pass a petrol station on left.
Turn right at sign for Holymoorside onto Holymoor Road
Mardon House is on the left 200 yards just after bus stop.

Please remember
To bring something to eat for lunch (depending on course time & duration)
To have no false nails, extensions  or varnish on (if applicable for course) 

ANYONE WEARING FALSE NAILS ON ARRIVAL WILL BE CHARGE £10 FOR REMOVAL

ANYONE WEARING NAIL POLISH ON ARRIVAL WILL BE CHARGE £5 FOR REMOVAL

No make up or eye make up for relevant courses
If you have special requirements to discuss this before course date
You need to inform us of allergies or medical issues well in advance

If applicable
You will be given your kit on the course and will be using that kit for your training.
When you leave it is your responsibility to ensure you take all of your own items.
Top Talons will not be responsible for missing or spilt items.

of course we want you to arrive in time to settle in
but please do not arrive before the stated time   

Most course start at 10am so arrival is 9.45

Acrylic and gel combined courses start at 9am so arrival is 8.45   

Please note: Our gel courses do NOT include a UV lamp

You will normally be working with other trainees on the course.
A condition of attending is that you act as model for the treatment for each other.
Sometimes the trainer will arrange a model/s but this is at their discretion.
You are agreeing to this and any problems with this must be discussed prior to the course.
If you refuse on the course day you will still be charged the full course fee even if not completed.

The following Terms and Conditions are subject to each and every course booked
Students agree they have read, understood and accept the Terms in full
before proceeding with their course booking.

Our apologies if this all sounds very formal but we do not want any confusion about terms etc.
To confirm a booking we require a deposit.
We reserve the right to request payment of a deposit at any time.
Should the customer fail to pay such deposit when requested to do so,
we may treat the booking as having been cancelled by the customer.

All deposits are non refundable and non transferable within 28 days of the course date.
If you wish to cancel with more than 28 days before the course date you will normally be refunded in full.
This may not apply if equipment has been ordered or special arrangements made.
Cancellation of a confirmed booking will only be accepted from the client who paid the deposit
please call 01246 569818  and then confirm in writing

We reserve the right to amend our rates without notice, however, bookings will always be
honoured at the price that applied at the time of booking,

A deposit is 2/3 of the full amount of the kit and/or course
If you wish to pay the full amount you may and only the normal deposit amount is subject to terms.

Deposits can be paid in a number of ways
Credit cards 2% additional charge    (This is what we are charged to process your card)
We do not normally accept American Express cards and similar – please check with us first
Debit cards – no additional charge for £10 payment or more
Paypal
Postal order
We advise against sending cash in the post.
We do not normally accept cheques – please check with us first

Balances can be paid by
Cash
Credit cards 2% additional charge    (This is what we are charged to process your card)
We do not normally accept American Express cards and similar – please check with us first
Debit cards – no additional charge for £10 payment or more
Cheques are not accepted.
Any balance must be paid by the end of the course, if not we may retain certificate and any kit.

If you are traveling to us from a reasonable distance,
We recommend that you take out Travel Insurance to cover all eventualities.
If you do have to cancel  with us and think you may be able to make a claim on your insurance
or against another party  we will be more than willing to provide you with a Cancellation Invoice. Just ask.

If the weather is very severe and it is unsafe to travel we will normally rearrange the course
you will not lose your deposit but we will not refund your deposit.
If you have any doubts about travelling call us up to 9pm the night before
We take advice on severe weather from motoring organisations – decisions are at our discretion          

Tutors – If you are a tutor you must disclose this before booking.  Failure to do so leaves us the right to not allow you to continue with the course/booking and no refunds will be applied.  Non of our course content or material may be copied or reproduced.

Students must be at the course location 15 minutes prior to the commencement of the course time
It is important to arrive in time, as stated – failure to do so and possibly missing part of the course may
result in certificate not being issued and full payment still being due.
You are accepted onto a course on the understanding that you attend on the date and at the time
specified in your confirmation email. Classes will commence promptly at the time stated,
irrespective of whether all students are present, and are not delayed for late-comers.
Tutors are not responsible for repeating notes or stages missed,
and can refuse to admit you at their discretion.

Mobile phones do not need to be switched off during the course, you may have need for family to be
able to contact you, but you are not permited to use the phone for social calls or for texting.
It is very offputting and inconsiderate to other course members.

Attendance and Diplomas
Paying for and/or attending a course does not guarantee the awarding of a diploma or certificate.
Diplomas are gained by the successful fulfillment of the criteria set out by the course provider
and its accrediting bodies, and the awarding of diplomas is at the discretion of the tutor.
In the case of a dispute, the decision of the Principal is final.          

If poeple travel together we do not allow people working on each other, as it is better to work on someone you do not know to create a ‘real’ environment.

The use of camcorders, mobile phone cameras and audio equipment during a class is not permitted.
You may take photos of your work ie Nails at the end of the course with other persons consent.      

We do not allow student to promote their own business to other students, either verbally or by literature.  eg handing out leaflets  / materials  

We do not allow students to offer other students training or advice on how to perform treatments.

Students unable to understand or speak English will not be permitted to attend courses
without the assistance of a suitably qualified interpreter. The student is responsible for this expense.

Valuables
Would guests please note that we can not be responsible for the loss of property.
Please remember that nothing of any value should be left unattended in public rooms

Smoking
For the comfort and safety of all guests smoking is not allowed anywhere inside the building
anyone who ignores this will be charged for appropriate cleaning and replacement of furnishings.
There is a smoking area outside which you may use.

Disciplinary
If any student behaves improperly on or around the tutor’s premises, either before or during a course
or damages or removes any equipment without consent, they will be asked to leave.
no refund of fees will be given and legal action may be taken.

General Liability
We will not be liable for any failure to provide the services contracted in the following circumstances:
Industrial action by employees.
Industrial action by the staff of a major supplier.
Fire, lightening, aircraft impact, explosion, riot and civil commotion, malicious damage, storm,
tempest, flood, burst pipes, earthquake and impact.
Postal bookings which do not reach us.
Breakdown of plant any failure to supply to us of gas, electricity, water services, etc.
Any other circumstances beyond our reasonable control.
Refunds will not be made, but we will transfer to another available date.

Parking
There are plenty of parking spaces if everyone positions their vehicle in a sensible way.
Please DO NOT park on the road
Mardon House cannot be held responsible for any damage or loss to any vehicles.
It would be very hazardous to reverse out of the driveway so please turn and leave out forwards
Please have consideration for other guests and our neighbours.
If you are arriving on a Sunday morning you may have been up for a long time
but our neighbours may not

We reserve the rights in the design, text, graphics, images and course material, handouts, website,
prospectus, and all other literature is the copyright of Top Talons and the use of them are not permitted
without prior approval in writing from ourselves.
Any other use of the companies materials including reproduction for purposes and alteration,
modification, distribution or republication without our prior written permission is strictly prohibited
and may result in legal action being taken against you.

All materials, handouts, workbooks and other literature supplied must not be copied or used in any way.
All materials are copyright to the company and MUST NOT be reproduced in any form.

All student and client information is kept confidential.

Course Manuals
Courses notes, receipts, kits, certificates are normally issued on the course day.     

Kit contents may vary from time to time eg if we have a special price on a product, we may include it in a kit that may not be available at a later date.  We will honour kit contents as per this website at the time of booking.     

No refund of fees or transfer onto a later course can normally be offered if you fail to attend
on the day of your course for any reason
(hospital/doctor/dentist appointment, domestic crisis, travel delays, cold/flu, change of mind,
lack of child care etc.). Fees are not refundable or transferable in this instance.
To ensure fairness, these terms apply to everyone, and there are good reasons for them.
Unlike many training providers we will run a course, with the overheads that this incurs,
even if we have very low student numbers – you may be one of only two students booked which,
if you do not attend, may mean cancelling the course causing loss of time and money to the tutor
and other student. In addition our courses are very popular, and it’s quite likely that we turned away
another student who could have taken your place.

In exceptional circumstances of extreme and sudden onset of illness, or other emergancies
you must contact the course tutor, prior to the start of the course,
by telephone to explain your absence and to follow up in writing
Proof will be required
At our discretion we may be prepared, for an additional fee – dependant on course ie 25%
to offer you a place on the next available course.
If you are not able to take up this place, then no refund will be offered.

We rarely have to cancel a course, but if we do we will transfer you onto the next date
that’s convenient for you and has availability at no extra charge.
We will always try give you at least 48 hours notice of a cancellation
(unless exceptional circumstances apply)
and if no other date suits you we will issue you with a full refund of all monies paid.
(unless you have previously amended a date etc)

You may if you have a uniform wear it for your course
It is NOT a requirement to wear one.
But please do wear suitable clothing
for example – pedicure – do not wear tight ankled trousers (you can’t push them up to reach leg)
For students attending any nail course, nail enhancement must not be worn.
Please check with us for your particular course

Drinks will be available for you to enjoy, where possible, during break times of your course.
Please be aware, that if you suffer from allergies or have any special dietary requirements.
We have no control or take any responsibilty over the ingredients of the refreshments available
and takes no responsibility for clients suffering any allergic reactions or special dietary specifications.

As part of our commitment to providing excellent customer service your opinion and feedback is valued
and we welcome any of your comments.

These conditions form the main part of the contract between ourselves and the Student.
Only the Principal shall be authorised to alter or waive any of the aforementioned terms and conditions.
These Terms & Conditions may be changed at any time,

You must e mail to say that you accept terms and conditions  

         
Terms for website

Please read carefully the following terms & conditions as they set out the basis upon which you can visit and use the http://www.top-talons.co.uk website (“Site”).

This Site is owned and operated by Top Talons (“we”, “us”).
Registered address: Mardon House, Holymoor Road, Holymoor Side, Chesterfield , S42 7DS

Customer Service
If you have any queries regarding these terms and conditions or need help or advice with ordering on this Site, you can contact us in the following ways.

By email info@xpti.co.uk
By Telephone 01246 569818
or 0800 917 9992
By Post: Mardon House, Holymoor Rd, Holymoorside, Chesterfield, Derbyshire, S42 7DS

Our normal working hours are 09.00 am to 17.00 pm Monday to Friday

Prices
All prices on the Site INCLUDE VAT and EXCLUDE carriage.
Prices may be changed without notice.

Payment
Full payment must be received with your order.
You may pay by paypal, credit card, debit card, or postal order.
Payments must be made in Sterling (GBP).
Delivery
We will use our best efforts to meet any quoted delivery date, however we will not be liable for loss or damage resulting from our failure to meet such dates.

Carriage Costs
Carriage costs are usually calculated and displayed during the check out process, once you have specified your delivery address. If we are unable to calculate carriage costs for your order immediately, we will advise you of the carriage costs before processing your order.

Order Acceptance
If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order. At this point the contract for the sale of the goods shall be formed at the place from which the acceptance e-mail is sent. If however you have not supplied us with an e-mail address, our confirmation of order page at the end of the ordering process shall act as confirmation of acceptance of the order.

Amendments to orders

must be done same day as ordering

Returns

All returns must be requested if they can be sent back, by e mail or phone before returning them.
Goods are not sold on a sale or return basis.
Shortages or breakages must be reported within 24 hours.

Faulty products must be notified to us within 7 days by writing. We will then assist with the query.

unwanted or wrong colour goods ie hair extensions, can be returned within 7 days totally unopened and not tampered with in any way and a refund will be issued on receipt.

You are responsible for item being sent tracked on return. You will cover all postage charges for returns and new items being sent.

You are responsible for the cost of returning goods to us, except where the goods are faulty or the wrong goods were received by you. When returning goods, make sure you obtain Proof of Posting or other documentary evidence of despatch.

We recommend the use of Royal Mail Guaranteed Delivery for returning goods. We cannot be held responsible for goods lost in transit.

Intellectual property
All rights, including copyright, in this website are owned by or licensed to Top Talons. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commercial use is prohibited without the prior permission of Top Talons. You may not modify, adapt, alter, distribute or create derivative works of the Site, in whole or in part.

Links to Other Sites
The Site may include links to other websites. We have no control over these sites and accept no liability for your use of these sites or their content.

Accuracy of Content
All reasonable precautions have been taken to ensure that the information provided on the Site is accurate. Despite this, errors may from time to time be present. In the case of pricing information, if the stated price differs from the actual price of the goods, we reserve the right to cancel your order and inform you of the cancellation.

The representation of product colours on this Site may differ from the actual colour of the product owing to the photographic process and the variation in the graphics capability of different personal computers.

Limitation of Liability
All products and chemicals are purchased at your own risk.
We advise you that training in the use of products and treatments should be obtained before use.

We do not limit in any way our liability under UK law for death or personal injury caused by our negligence, however w e accept no liability for any loss or damage of any other kind suffered as a result of using this Site, including use of the information provided on the Site.

Damage to your Computer
We make every effort to ensure that the Site is free from defects and viruses. However, we cannot guarantee that use of this Site or any site linked to it will not damage your computer or data held on your computer. We shall not be liable for any loss or damage arising from your use of this Site.

Account Security
You are responsible for ensuring the confidentiality of any username or password used to control access to your account details. We accept no responsibility for loss or damage resulting from a failure to keep confidential such information.

Privacy Policy
As a UK based website we endeavour to ensure that all personal information provided is handled in accordance to the 1998 UK Data Protection Act and use technology (SSL – Secure Sockets Layer) that protects your information (including credit card details) from unauthorised use or access while being transmitted via the Internet.

We will not sell, distribute or disclose any information we hold on you to any third parties unless you have provided your consent or are required or permitted to do so by law.

The on-line shopping function of the Site uses cookies enable the ordering process. These are small text files which are stored on your computer and enable the Site to recognise you. They are not computer programmes and are incapable of reading any material on your hard disk. They only contain such information that is required for the operation of the Site. You can configure your computer to disallow the creation of cookies, but this will mean that you will be unable to use the shopping facility on the Site.

This Privacy Policy does not cover those websites that we may provide links to, and we accept no responsibility for the privacy policies in place on these sites or any loss or damage arising out of their policies.

Availability of the Site
While we endeavour to ensure that the Site is available for use at all times, the nature of the internet means that we cannot guarantee this. We reserve the right to suspend access to the Site at any time to perform maintenance or update site content without prior notice.

Jurisdiction
This Site, its content and any contracts arising from it are governed by English law.

Statutory Rights
Your statutory rights are not affected by anything in these terms.

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